Data Protection Guarantee
Privacy Policy
Last updated: January 2025•Neuroverse Health Private Limited
At Neuroverse, your privacy is our highest priority. This Privacy Policy describes how we collect, use, process, and protect your personal and medical information across our diagnostic and healthcare platform. By using our website or services, you consent to the data practices described in this document.
1. Information We Collect
We collect personal information including your name, email address, phone number, health/medical records, and appointment history when you register and interact with our platform.
2. How We Use Your Data
Your data is used to facilitate medical appointments, deliver diagnostic lab test results, send automated reminders, continuously improve our services, and ensure robust platform security.
3. Data Sharing & Disclosure
We never sell your personal data. Your information is only shared with medical clinics or healthcare providers you explicitly book with, and trusted service providers under strict data processing agreements.
4. Data Security & Encryption
Neuroverse implements industry-standard AES-256 encryption, HIPAA-compliant storage infrastructure, regular external security audits, and strict role-based access control systems to protect patient data.
5. Your Rights & Choices
You retain the absolute right to access, rectify, export, and permanently delete your personal data at any time. Contact privacy@neuroverselabs.com to initiate any data access or erasure requests.
6. Cookies & Tracking
We use essential cookies to maintain secure sessions and performance analytics cookies (with opt-out options) to understand platform usage. Manage cookie settings directly in your browser.
7. Data Retention Policy
Patient account data is retained as long as your account remains active. Medical diagnostic reports are kept securely in accordance with local Indian statutory healthcare regulations.
8. Contact and Inquiries
For any privacy concerns or questions regarding our data practices, please contact our designated Data Protection Officer at privacy@neuroverselabs.com. We respond to all formal requests within 72 hours.